CMI 504 Managing Performance
Contents
1.1 Explain links between individual, team and organizational objectives. 3
1.2 Identify the selection of agree individual and team objective. 4
1.3 Identify and agree areas of individual and team responsibility in achieving objective. 4
1.4 Identify the need to create an environment of trust and support with others. 6
Advantages to Open a trusting Workplace. 6
2.1 Evaluate and assess individual and team performance against objective. 7
Checking performance against objective. 7
2.2 Identify method of providing feedback to individuals and team on performance. 8
2.3 Identify the causes of conflict and describe strategies to minimize or prevent conflict. 9
2.4 Explain recording systems for performance assessment for individual or teams. 11
3.1 Explain a performance improvement cycle. 12
3.2 Discuss the Indicators of Poor performance. 14
3.3 Evaluate the methods that support performance improvement 15
Performance improvement plan. 16
Q.4 Be able to understand and apply the organization’s disciplinary and grievance procedures. 16
4.1Discuss the organization’s disciplinary and grievance procedures. 16
4.2 Identify the role of the manager in both a disciplinary and grievance procedures. 18
4.3 Summaries the key aspect of the legislation that applies to an organization. 19