CMI 526 Principles of Leadership Practice
The information in this assignment is based around a 3 stars Hotel (The Monterey), part of a Group of Hotels, The Morvan Hotels, one of the leading group of hotels on the island. The aim of the hotel group is to provide quality accommodation and services in a friendly environment, professionally run and of course to increase profitability.
The group is managed by a board of directors with each hotel having an onsite Manager. I am the General Manager here at the Monterey leading a team of 33 staff members.
Task 1:
- Identify the key differences between Management and Leadership:
“The personal spark called leadership is frequently the difference between average and great performance” (Mark Andreson, 2010, p.8)
Managing and leading are two different ways of organising people. The leader uses passion while the manager uses formal methods. They are not the same thing but they must go hand in hand for best results.
The differences are highlighted in the table bellow:
| MANAGEMENT | LEADERSHIP |
| Follow rules | Follow Instincts / Asks Questions |
| Focus on getting things done right | Focus on getting the right things done |
| Side with safety | Side with risks |
| Focus on delivering today | Focus on articulating tomorrow |
| Take credit | Take responsibilities |
| Have employees | Have followers |
| React to change | Create change |
| Communicate | Persuade |
| Try to be heroes | Make heroes everyone around them |
1.2. Take 2 examples from each list providing practical examples of effective leadership in action and effective management in action in the running of a department:
If I take in consideration an unexpected busy weekend in our restaurant