TASK 1: RESEARCH PROPOSAL

Introduction

The study deals with analysing the importance of training and development programs in enhancing employee performance working at Milestone Hotel. It is a famous luxury Victorian hotel that operates its function in London. Organization possesses 45 luxurious bedrooms, 12 sumptuous suites and 6 two bedroom apartments (Milestone hotel, 2014). Many rooms of Milestone Hotel face Kensington Gardens. Corporation provides pool, a gym and sauna facility for their customers. In addition to this, hotel provides personalized services to the guest by designing and decorating rooms as per their needs and desires. Milestone hotel has been respected with numerous kinds of awards and accolades. On the other hand, it has been counted under world best 500 hotels in the year 2014, 2013 and 2012 etc. Further with this, hotel has a specific mission that is to provide utmost quality of goods and services to their customers. On the other hand, they have vision to mark their effective presence at global market.

Background

Due to the presence of large number of competition in hospitality industry, there is a decreasing trend in the employee performance of Milestone Hotel (Goldstein, 2004). In addition to this, it has also being analyzed that people working in Milestone Hotel are not capable enough in terms of dealing with the customers in an effective manner due to which their sales have been impacted in a negative way. It is because of the presence of all these aspects only the research has been conducted in a given organization. However, these problems can be solved out by the manager by directing changes at their existing training and development programs (Ford, 2014). From this research, it is expected that Milestone Hotel will be able to carry out improvement in the performance of workers to enable them for delivering their best services towards respective customers.

Result of the secondary research

There is positive relationship between enhancing the performance of employees with that of training and development programs organizes within enterprise. According to the view point of Cummings and Worley, 2014 “Training help in enhancing the skills of employees which enables to perform their best within an organization”(Cummings and Worley, 2014). It has been rightly said by the author because by complying with such activity an effective service can be delivered by Milestone Hotel to their customers. This leads in increased profits and sales. In addition to this, training and development programs help in enhancing the satisfaction of workers which is usually hindered when corporation does not comply with the same. Ahier and Esland, 2013 have stated that “Employees that are more satisfied with their jobs tends to deliver their best services towards enterprise” (Ahier and Esland, 2013). By complying with all such activity Milestone Hotel can carry out improvement in their existing sales performance. Overall, from the results of secondary research it can be stated that training and development programs plays crucial role in raising the sales as well as the performance of employees (Rubin and Pepler, 2013).

Methodology

In order to analyze the importance of training and development programs in enhancing employee performance working at Milestone hotel, assistance has been gained from various research techniques which are enumerated as below:

Research design: Descriptive research design will be used to analyze the importance of training and development programs in enhancing employee performance working at Milestone hotel. With the help of the given design, association can be established between both aspects (Research Design, 2014). In addition to this, by using descriptive research design, detailed investigation can be carried out by scholars with respect to the given topic under study.
Research philosophy: For the present study, interpretevism philosophy will be used (Perry, 2008). With the help of this approach, detailed insight into assessed problem can be carried out by the researcher. Interpretevism philosophy helps in drawing an effective justification with respect to the identified research problem (Interpretivism, 2014). Further with this, in this philosophy, views and opinions given by different authors is also analyzed.
Research type: In order to analyze results for the given study, qualitative research will be used. With the help of it changes in the behavior of Milestone Hotel employees on attaining training and development programs can be analyzed (Sobh and Perry, 2006). In addition to this, detailed analysis with respect to the sales and profitability related performance of hotel can be done (What is Qualitative Research?, 2014).
Research approach: For analyzing the importance of training and development programs in enhancing employee performance working at Milestone hotel, deductive approach will be used. With the help of it reasoning from particular to general can be drawn by the researcher (Deductive Approach, 2014). The sales related performance of Milestone Hotel can be analyzed by using this approach.
Data collection tool: Both primary and secondary data collection methods will be used to analyze the importance of training and development programs in enhancing employee performance working at Milestone hotel. Here secondary data are gained through books, journals, online articles and company reports etc (Tsiotsou and Ratten, 2010). On the other hand, the technique like questionnaire will be used to assess the employee performance of the organization.

Research question

Research project has a core theme of analyzing the importance of training and development programs in enhancing employee performance working at Milestone hotel. In this respect numerous research question are framed which are detailed as below:

What are types of training and development program organized within Milestone Hotel?
How performance of Milestone Hotel employees is impacted through training and development program?
What are the recommendations through which improvement at the existing training and development program within Milestone Hotel can be brought?

Implementation plan

The technique like Gantt chart has been used to present timeline with respect to the completion of given study. It is enumerated as below:

Activity/Week

Writing the research proposal

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Specifying the aims and objectives for the study

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Performing literature review

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Framing the research methodology

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Collecting data through primary research

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Analysis of data

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Drawing conclusion

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Drawing Recommendations

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Submitting To The Tutor

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Performing Corrections as per the Feedback

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Final Submission of report

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TASK 2:

Research universe

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Unit 8 – Research Project